A Move & A Baby

Hello All,

There are some very exciting things happening here at the J.L. Photography studio. We are relocating the studio later this summer to Kentucky, and we also have a baby on the way who will be here this December! I realize these big life changes effect more people than just me, and you may be wondering how all this will effect the business, and even more so, your event. So I’ve put together a little Q & A email for you to hopefully answer many of your questions as well as let you know how we will continue to give you the best service possible!

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Question #1: Oh no, you’re moving...how will I get prints & products from my wedding or photo shoot?
For those of you who have already had me photograph your event or photo shoot, this will be no sweat at all! Your online galleries will continue to be accessible, and you will be able to have your print orders shipped directly to you. For those of you who are already clients of mine, I will offer you two separate orders with FREE shipping, no matter how big the order. Just email me for details. And if you’re still waiting on a wedding album to arrive, that will be automatically shipped to you, so you have nothing to worry about!

If you’re interested in ordering books and albums, I’m currently updating the website so you’ll be able to view all my products online before you place your orders, that way you’ll know exactly what you’re ordering.

And as always, if you want to purchase the digital negatives from your session, that can be purchased as well through the website. Email for details.

Question #2: What if I have already hired you for my wedding this fall or next year?
If you have already hired me, and signed your contract, you have nothing to worry about! I will honor our agreement and will still be at your wedding...and there will be NO additional costs to you for my travel.

If you have an Engagement or Bridal shoot in your wedding package, you will still receive your photo shoot. We will just arrange a time to complete your shoot before I leave town, or we can schedule it during one of the weeks I will be back in town for other jobs. There will be several long weekends I will be in town this fall for weddings, so we will arrange a time for us to complete your shoot during one of those weeks.

Question #3: Now that you’re pregnant, will someone else be shooting my wedding? What will happen if you’re physically incapable?
I will still be the lead photographer for your event! But I will not be taking any shoots for the month of November or December. All other months...we’re good to go! :)

I always have a second photographer with me who will be there for your entire event, so we can be sure to get all the important moments.

I am apart of a network of professional photographers, and in the event of an emergency, you will be provided with another lead photographer of equal experience, capabilities, and with a similar shooting style as myself, who will give you beautiful images! But this would only happen in an extreme emergency, where I was physically unable to photograph your event.

Question #4: What will happen to all the photos that you took at my wedding or photo shoot? Are you going out of business?
NO we are NOT going out of business!!! We are just relocating! I will continue to archive all images and you will still be able to place orders.

Your online galleries typically last for 3-4 months after your event/shoot. During that time you can place as many orders as you like! However, if your gallery has expired and you wish to reactivate it, you will need to pay the reactivation fee of $25 which will give you an extra month of gallery access.

Although I archive images for years & years, I do file them away after 5 years. So if you are wanting to place orders for images that were taken over 5 years ago, you will need to pay a processing fee of $40 to cover the cost of accessing your file, and reloading your images to an online gallery.

Question #5: I was thinking about having you photograph an event or session for me here in Raleigh, does this mean you won’t take new jobs in this area?
Of course you can still hire me for your wedding or photo session here in North Carolina! The great thing about this business is that it is easy to travel! I am willing to travel anywhere to shoot your wedding or session! However, for those of you who have not already signed me for your shoot, you will be subject to paying travel fees. However, travel fees are very reasonable & I’ll be happy to try to work something out with you!

Also, mention this post between now and January 2010 and I will give you $150 OFF any wedding package or $50 OFF any photo session to help cover some of the cost of travel! Email me for details.

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I hope this answers all of your questions! For those clients that live in Kentucky, this relocation will make things even easier! And for all clients, I am still, as always, committed to offering you great customer service, beautiful products, & wonderful images!

Please email me if you have any further questions.

Have a fabulous day,

JoAnna